Company Description
Fairmont Mumbai
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Job Summary
At Fairmont Mumbai, we invite our guests to experience a sanctuary of serenity and rejuvenation. As a Spa Therapist, you will embody Fairmont’s promise of turning moments into memories through warm, intuitive, and professional service. With your expertise and passion for holistic well-being, you will deliver bespoke treatments that restore balance, inspire relaxation, and reflect the timeless elegance of the Fairmont brand.
Key Responsibilities
Deliver an exceptional range of spa and wellness treatments—massages, facials, body scrubs, and signature therapies—crafted to meet guest preferences and Fairmont standards.
Create a tranquil, personalized experience that nurtures both body and mind, ensuring every guest feels valued, relaxed, and cared for.
Maintain immaculate cleanliness, ambiance, and readiness of all treatment rooms and spa facilities, in keeping with luxury standards.
Anticipate guest needs with genuine warmth, offering thoughtful recommendations on treatments and products to enhance their journey.
Support retail and spa promotions by sharing in-depth product knowledge in an elegant and non-intrusive manner.
Uphold all hygiene, safety, and sanitation protocols to ensure the highest level of guest comfort and confidence.
Assist in daily spa operations with a collaborative spirit, contributing to a seamless guest experience.
Participate in continuous training to refine skills and stay aligned with Fairmont’s global wellness philosophy.
Qualifications & Skills
Diploma or certification in Massage Therapy, Beauty Therapy, or a related discipline from a recognized institution.
Minimum 1–2 years of experience in a luxury spa or 5-star hotel environment.
Strong understanding of massage modalities, skincare, and body treatments.
Exceptional guest engagement and communication skills, with a graceful and composed demeanor.
Professional grooming, positive attitude, and a passion for luxury wellness experiences.
Ability to maintain discretion, empathy, and composure in a serene setting.
