Sales Coordinator

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To provide exceptional administrative, organisational, and guest‑focused support to the Sales team at Fairmont Cheshire The Mere. The Sales Coordinator plays a key role in driving revenue, supporting client relationships, and ensuring the seamless delivery of proposals, contracts, and event details. Through precision, communication excellence, and a luxury‑aligned service style, this role enhances the effectiveness of the Sales department and contributes to the hotel’s commercial success.

• Support the Sales team with administrative tasks, proposals, contracts, and client communication
• Respond to sales enquiries promptly and professionally, ensuring all leads are handled in line with Fairmont standards
• Prepare quotations, proposals, and event documentation with accuracy and attention to detail
• Maintain the CRM and sales systems, ensuring all client information, activities, and opportunities are updated and accurate
• Coordinate site visits and client appointments, ensuring a polished and welcoming experience
• Assist with the planning and execution of events, familiarisation trips, and promotional activities
• Liaise with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless delivery of client requirements
• Support the Sales Managers with diary management, travel arrangements, and meeting preparation
• Prepare reports, forecasts, and departmental summaries as required
• Monitor and maintain sales collateral, ensuring all materials reflect current brand standards and offerings
• Assist with client follow‑up, nurturing relationships and supporting repeat business
• Ensure all correspondence and documentation reflect Fairmont’s luxury communication style
• Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes
• Maintain confidentiality of client information and commercial data
• Represent the Sales department with professionalism, courtesy, and a polished personal presentation
• Demonstrate flexibility and multi‑skilling, supporting additional tasks to meet business needs
• Uphold Fairmont grooming, conduct, and service standards at all times

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 1–2 years’ experience in sales support, events coordination, reservations, or administrative hospitality roles
• Strong organisational and administrative skills, with exceptional attention to detail
• Experience using CRM systems, booking platforms, or hotel PMS (training can be provided)
• Excellent written and verbal communication skills, with a polished, professional tone
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to manage multiple tasks and deadlines in a fast‑paced environment
• Professional personal presentation, aligned with luxury brand standards
• A proactive, sales‑minded approach, with confidence engaging clients and supporting revenue growth
• Strong teamwork and interpersonal skills, with the ability to collaborate across departments
• A passion for luxury hospitality, guest service, and commercial excellence

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people