Revenue Manager

The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.

What you'll do...

• With the support of our VP of Revenue, you will take ownership for the revenue strategies of your assigned property.
• You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met.
• Chair the weekly Revenue Meeting for your assigned property to collaborate on revenue management, sales, and marketing strategy. Ensure to understand the impact of decisions on operations and profitability.
• Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting.
• Regularly collaborate with the General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels.
• You oversee the reservation process, with the Reservations coordinator reporting into yourself.
• Responsible for weekly, monthly, and ad-hoc data analysis and reporting.
• Identify and report on actions taken with regards to important trends (i.e., pace, group pace, booking window, booking channel, etc.).
• Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.
• Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.
• Prepare annual hotel revenue budget, maintain ongoing results analysis, and communicate with ownership as needed.
• Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators.
• Provide local market knowledge that helps us stay ahead of the competition.
• Maintain strong relationships with third-party partners including OTA market managers.
• Oversee channel management including rate loading and inventory management.
• Responsible for the maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced configuration and maintenance tasks related to the system

What we're looking for...

• You must be technically skilled with a strong understanding of systems and hotel operations: IDeas G3 RMS, Fornova, FLYR, Opera Cloud experience is preferred.
• Previous experience as a Revenue Manager in a hotel or cluster environment is required. 
• Brussels experience preferred.
• You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You’re looking for a place where you can be you: no clones in suits for us.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Fluent in English & French.

What’s in it for you…

• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Time off to volunteer with one of our partner charities
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• Bonus Scheme
• Meal Vouchers
• Reimbursement of transport costs (80%)
• Eco Voucher (up to 250€/year)
• 13th month of salary