Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
As Reservations Manager, you will lead the Reservations team and play a key role in shaping each guest’s journey before they arrive. This is a 12-month parental leave cover commencing mid-May, offering the opportunity to step into a leadership role within a luxury hotel environment.
You are a natural leader with a passion for service excellence, strong organisational capability, and an eye for detail. You understand that every reservation is the beginning of a guest experience, and you ensure it is handled with care, precision, and professionalism.
Your responsibilities will include:
- Leading and supporting the Reservations team to deliver a seamless and refined booking experience across all channels
- Building and maintaining strong relationships with key clients, travel agents, and partners through exceptional service
- Ensuring reservations are processed accurately and efficiently using hotel systems
- Maintaining a strategic selling approach to maximise occupancy and rate performance, working closely with Revenue Management
- Overseeing workflow and prioritisation across the team to ensure consistency and efficiency
- Managing group reservations including rooming lists, releases, and multi-property coordination
- Maintaining clear and professional communication with clients throughout the booking process
- Driving upselling, cross selling, and promotion of the hotel’s facilities and experiences
- Collaborating with Front Office, Sales, and Marketing teams to maximise conversion and enhance the guest journey
Qualifications
- Previous Reservations experience in the hotel industry is essential, with exposure to a luxury environment highly regarded
- A genuine passion for delivering exceptional and personalised guest experiences
- Strong knowledge of PMS systems, with OPERA Cloud experience highly regarded
- A results-focused mindset with the ability to drive performance and achieve targets
- Exceptional communication skills, both written and verbal
- A calm, confident approach in a fast paced environment with the ability to lead and support a team
- Proven leadership capability with experience developing and motivating high performing teams
- Strong attention to detail and organisational skills
Additional Information
What’s in it for you...
- A key leadership role within one of Melbourne’s most recognised luxury hotels
- Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
- A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
- Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
- Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!
