Reservations All Rounder

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Primary Responsibilities

• As a Reservations All Rounder, you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.
• Effectively & accurately process all reservations and communications related to new or existing reservations through phone, email, and other hotel communication platforms in an attentive, courteous, and efficient manner, following the Hotel’s reservations policy.
• Greet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Set up groups and guest accounts accurately
• Ensure all guest details are fully updated on PMS system

About you

• Previous experience in hotel reservations or a similar customer service role desirable
• Experience in a similar role, 200+ room hotel preferable, prior experience working with Opera cloud an advantage
• Excellent time management skills with the ability to multitask
• A back ground in Front Office preferable
• Experience in a 200+ room hotel in a similar role desirable
• Outstanding attention to detail
• Fluent in English, oral and written, additional languages are a plus
• You work well as part of team

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including: 

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurant’s
• A collaborative, vibrant culture
• Professional development opportunities
• A reward and recognition

What are you waiting for?  APPLY NOW!