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  1. Full-Time
  2. Permanent
  3. Executive & Hotel Management
  4. ACCOR

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Qantas Lounges by Accor - Canberra, Canberra Airport, Australia

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REF71486P

Lounge Manager

Region

MEA SPAC


Company Description

Qantas Lounges by Accor represents a valued partnership dedicated to delivering unparalleled service and comfort to Qantas's most valued passengers. As a global leader in augmented hospitality, Accor proudly manages 29 Qantas lounges across Australia and internationally, transforming pre-flight and transit times into an extension of the premium travel journey.

Our mission is to create a seamless and exceptional lounge experience, reflecting the high standards of both Qantas and Accor. From the moment guests step through our doors, they are welcomed into an oasis of calm and luxury, offering a sophisticated environment for relaxation, productivity, and world-class dining. Our dedicated teams, driven by Accor's renowned service culture, ensure every detail is meticulously managed, providing personalised attention and anticipating the needs of discerning travellers. We are proud to be the trusted partner in enhancing the loyalty and satisfaction of Qantas's frequent flyers, making every journey truly remarkable.


Job Description

Accor is seeking a dynamic and results-driven Lounge Manager to lead our team at the prestigious Qantas Lounges in Canberra. This is a unique opportunity to operate as a "General Manager" within a fast-paced, high-volume lounge environment, similar to managing a boutique hotel but with a primary focus on premium food and beverage offerings and unparalleled customer service.

As Lounge Manager, you'll be responsible for the entire operation of the Qantas Lounges in Canberra. This isn't just about managing a team; it's about delivering an unforgettable experience for every guest, every time. You'll be the driving force behind:

  • People Focus: Putting your team at the heart of everything you do. You'll be dedicated to their well-being, training, and professional development, building a strong and cohesive unit that thrives on shared success.
  • High-Performance Operations: Overseeing all aspects of the lounge, from efficient food and beverage service to immaculate presentation and adherence to all operational standards and budget requirements. You'll ensure seamless workflows and proactive problem-solving.
  • Exceptional Customer Satisfaction: Creating a welcoming and aspirational atmosphere where every guest feels valued. You'll champion a culture of anticipatory service, ensuring all guest needs are met with professionalism and genuine warmth.
  • High Team Engagement: Leading, mentoring, and developing a high-performing team. You'll foster a positive and collaborative work environment, empowering your team to deliver their best and grow within their roles.

Qualifications

  • Proven experience in a senior hospitality management role, such as Hotel General Manager, Food & Beverage Manager, or a similar leadership position in a premium restaurant or lounge environment.
  • A strong understanding of operational excellence in a high-volume setting, with a track record of achieving targets and improving efficiencies.
  • Exceptional customer service skills with a genuine passion for creating memorable guest experiences.
  • Demonstrated ability to lead, motivate, and develop a diverse team, fostering a culture of engagement and high performance.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong financial acumen and experience with budget management.
  • Flexibility to work a rotating roster, including weekends and public holidays, as required by the lounge's operating hours.

Additional Information

Our team enjoy the best of both worlds - with staff rates on Qantas and Jetstar flights and also in Accor hotels across the globe.

We also offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and training.
  • Car-parking, meals and coffee
  • A supportive and experienced team who share your passion for hospitality excellence
  • Partnership discounts including Europcar, Samsung, Sealy and more

 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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