Group Reservations Coordinator

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Your Opportunity:

• Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
• Coordinate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
• Collaborate with other hotel departments such as front desk, housekeeping, and F&B to ensure smooth execution of group stays.
• Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
• Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
• Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.

Skills and Experience:

• Previous experience in hotel reservations, preferably in a luxury hospitality environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in hotel reservation systems, property management systems and Microsoft Office suite.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.

Benefits, Rewards, Motivations:

• Complimentary meal on shift, discounted parking, and laundered workwear.
• Competitive salary and benefits
• Training and development programs for skill enhancement and career progression.
• Employee discounts on accommodation, dining, and lifestyle with Accor globally from day one.
• Personalized reward & recognition program.
• Supportive and inclusive work environment where your contributions are valued.

Please note that full AU working rights are required for this role. 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.