Company Description
Join us at Accor & Pullman Auckland, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.
Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.
A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
The Pullman Food & Beverage Attendants bridge the Culinary team’s vision with the guest experience, contributing significantly to our overall progress. Representing our brand and restaurant, you build upon the service standards guests come to recognise from the whole Pullman team. You’re up for the challenge of trying something new, always looking to add an extra flavour dimension that elevates the dining concept. With a natural flair for storytelling, you communicate and connect with guests to create a memorable experience. Highly adaptable and open minded, you excel under pressure and can juggle multiple priorities and guest needs, always finding a way to stay a step ahead for our guests and Pullman. We are looking for Food and Beverage Attendants to play a key role in creating a memorable dining experience for our guests.
Role Foundations:
- Setting up, serving, and clearing tables, as well as assisting with other food and beverage service-related tasks.
- Explaining the menu to guests, assisting those with special dietary needs or preferences
- Maximising sales opportunities with recommendations and suggestions
- Communicating with other departments to ensure the highest level of guest service is maintained
- Maintaining clean and safe work spaces and guest areas and ensuring food safety requirements are followed
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
- Must have passion for quality, presentation and delivering outstanding customer service
- Great communication skills & presentation and confidence to engage with guests
- Possess a strong command of English both written and verbal
- Able to work independently and in a team
- Ability to work well under pressure, think on your feet and ability to make quick decisions.
- Available to work on a rotating roster over 7 days if required, including weekends, public holidays, mornings and night shifts.
- Proven experience in hospitality, food and beverage service is preferred
Additional Information
Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Daily staff meals provided while on duty
- Accor's Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
