1. Full-Time
  2. Permanent
  3. Executive & Hotel Management
  4. ACCOR

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NOVOTEL JOHOR BAHRU CITY CENTRE, Johor Bahru, Malaysia

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REF116068W

Executive Lounge Agent

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

The Executive Lounge Agent is responsible for delivering refined, personalized, and intuitive 
service experience to Executive Floor and VIP guests. The role supports the smooth daily operation 
of the Executive Club Lounge by combining Front Office, Food & Beverage, and guest relations 
functions, in line with Accor values, as well as ALL Accor loyalty recognition


Qualifications

  • College diploma or equivalent qualification.
  • Minimum 1–2 years of similar Front Office experience. 
  • Strong English communication skills; additional languages an advantage.
  • Working knowledge of MS Office applications and basic Opera PMS proficiency.
  • High level of professionalism and guest‑facing confidence.

Additional Information

  • Be part of Accor, a global hospitality leader, with access to world-class learning, development, and career mobility across brands and regions.

  • Work in a premium hotel setting with a strong focus on innovation, culinary excellence, and elevated guest experiences.

  • Enjoy competitive benefits, recognition programs, and opportunities to grow your leadership capability.

  • Contribute to Corporate Social Responsibility initiatives, including sustainability, community engagement, and responsible hospitality practices.

Submit resume to hb585-hr@accor.com

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US