Banquet Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving 

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Banquet Manager.

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Jasper Park Lodge a truly memorable affair. As a Banquet Manager, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function. 

What you will be doing: 

Reporting to the Director, Banquets, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service 
• Follow departmental policies, procedures and service standards  
• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed  
• Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery  
• Assist with the Recruitment and Training for the Banquet Department  
• Follow the annual budget and administer it in a fiscally responsible manner  
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded  
• Respond to guest concerns and react quickly and professionally  
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required  
• Follow all safety and sanitation policies 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.  
• Other duties as assigned

Your experience and skills include: 

• At least 2 years of previous leadership experience in food and beverage required with minimum 1 year banquet experience 
• Pro Serve certification required 
• Valid Alberta Driver license required 
• Previous experience in banquets or catering required 
• Previous experience in a hotel banquet setting preferred 
• University/College degree in a related discipline preferred  
• Train the Trainer and Interaction Management and asset 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Strong knowledge of Microsoft Office, Word, Excel, Property Manager and Sales and Catering system preferred 
• Ability to maintain complete confidentiality  
• Excellent communication skills and organizational skills  
• Strong interpersonal and problem solving abilities  

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

• Subsidized staff accommodation assistance provided 
• Compensation based on skills and previous experience: $60,000- $65,000/year
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Banquet Manager

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

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