Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Job Description
How does your working day look like …
- Manage room availability and maximize occupancy through yield management and e-commerce strategies across direct and indirect channels, driving RevPAR and Direct Digital goals.
- Monitor reservations and revenue systems to ensure accurate availability, rates, and inventory across all channels; resolve rate leakages using Fornova system.
- Develop and execute action plans to achieve daily, monthly, and yearly KPIs; complete rooms forecasting for groups and transient demand.
- Analyze market trends, competitor pricing, and demand patterns in collaboration with Cluster Director of Revenue Management; adjust rates accordingly.
- Ensure rate plans are correctly indexed and distributed to all channels; maintain records of market segments, pace numbers, and forecasts.
- Utilize revenue management tools to forecast demand and identify optimization opportunities; provide insights and recommendations to management.
- Evaluate group rates for high-demand exhibitions and prepare weekly RevMax meetings.
- Optimize website content across all languages, monitor competitor websites and search engine rankings, and liaise with marketing and web agency for enhancements.
- Develop and implement eMarketing initiatives for key feeder markets; establish joint e-commerce partnerships and manage annual advertising plans for electronic channels.
- Manage Booking.com Sponsored Ads and Expedia Travel Ads to achieve fair ROI; drive Digital Direct goals set by regional and corporate offices.
- Analyze website user behavior, site performance, and booking reports; provide monthly KPI reports to management and regional/corporate offices.
Qualifications
Your personality counts more than your CV …
Bachelor's degree in Hospitality, Business, Marketing, Finance, or related field
3–5+ years of experience in hotel revenue management, reservations, or e-commerce
Strong knowledge of PMS, RMS, CRS, channel managers, OTAs, and digital distribution channels
Solid analytical and forecasting skills with understanding of pricing, yield strategies, and website performance
Excellent communication and collaboration skills; detail-oriented with ability to thrive in a fast-paced environment
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
