Assistant Manager Catering Sales - F&B

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function

• To plan, coordinate and implement all aspects of Events to ensure successful events.
• Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise.
• Ensure that all Events are well managed and meet client’s expectations.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Key Responsibilities

Event Planning

• Conduct pre-planning meetings to develop timeline, product lists, attendee lists, theme and all logistical needs.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Work with internal/external representatives from different functions for executing Events.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.                                          
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
• Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
• To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems.
• Responsible for managing the accounts of all the events.

Operational Management

• Coordinate operations with area Coordinators, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Manage on-site services which include logistics like meeting room layouts, transportation, accommodations, catering etc.,.
• Provide on site logistical support as and when required to maintain the    organization’s reputation and ensure customer satisfaction.
• Liaise with external vendors to ensure effective & prompt services.
• Maintain analysis and written summaries evaluating Events success
• Safety regulations and fire regulations are enforced.
• Plan, coordinate arrangements for assigned Events with the help of subcontractors like decorating companies, electrical staff, audio-visual companies, food and beverage contractor etc to ensure success of the Events.

• Serve as on-site contact person for the Events and also assist the clients during Events to handle any unexpected changes, requests, or unusual circumstances that may arise. 

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Bachelor’s degree or diploma in Hotel Management, Hospitality Management, Business Administration, or Marketing