Company Description
Join the Mercure Hawkwell House Hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Wedding and Events Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.
- Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
- To create and carry out the preparation of the function sheets and any amendments to them. To ensure that these amendments are issued to the head of departments
- Manage and work within a variety of budgets and ensure events are always profitable
- Ensure a prompt input of reservations and data for all weddings enquiries & bookings
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters
- Clear communication with all staff in relation to all group related topics
- Ensure Accor brand and company standards are implemented and updated
- Ensure security and safety procedures are updated and implemented
- Promotes positive working environment by developing positive team spirit
- Providing outstanding customer service
- Promotes positive working environment by developing positive team spirit
- Conduct show around for weddings and events
- Be the point of contact on the day for the wedding couple
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Qualifications
Your experience and skills include:
Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Ability to handle complex and confidential information with discretion
Competency using a variety of computer softwares.
Additional Information
We are looking for a Wedding and Events Coordinator to provide the necessary support to the sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company assisting the sales team to reach monthly objectives.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Candidates must have the right to work in the UK.
