Waitress

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.

KEY ROLES & RESPONSIBILITIES

· Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality

· Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times

· Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence

· Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes

· To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly

· Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production

· Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard

· Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leader/Manager

· Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards

· Recognize and acknowledge all our regular and VIP guests and their preferences

· Update Outlet Leader/Manager on guest’s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members

· Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager

· Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager

· Perform all opening, closing and side duties and fill out the required checklists

· Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager

· Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative

· Help minimize waste, breakages and mishandling of supplies and equipment

· To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times

· Take responsibility for the cleanliness of the Outlet, following a ‘clean as you go’ mentality

· Ensure the outlet is clean, tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace

· Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed

· Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets

· Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group

· Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly

· Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually as set by the Outlet Leader/Manager

· Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times

· Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn

· To maintain a positive and motivated attitude at all times during the work place

· Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures

· Carry out any other duties as and when assigned by the Management of the Hotel

· Assist other Food & Beverage Outlets in their operations within peak times when needed, and do so with willingness and positivity

PERSONAL ATTRIBUTES

· A positive, energetic and motivated personality and professional attitude

· Must be well-presented and professionally groomed at all times

· A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader/Manager with positivity

· Strong interpersonal and communication skills

· Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and gratitude understanding

· Use professional verbal language and body language at all times

QUALIFICATIONS

· Hospitality Studies is preferable

· Strong reading, writing and oral proficiency in the English language

· A second foreign language is a plus

 EXPERIENCE

· Minimum of 2 year’s experience within Food & Beverage

· Experience in 5* luxury hospitality

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates