- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Bur Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF51427Y
Waitress
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
The Role
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Key Deliverables and Responsibilities
Planning & Organizing:
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations:
- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers’ needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the company’s internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Administration:
- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position
- Ensuring business card and database are handed over to the hostess for the record
- Make sure all the bill is handed over to the cashier
- Ensure all the item is charged accordingly in the micros system as per the guest consumption
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
- Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
- Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Diploma Or Degree in Hotel Management
- Strong interpersonal and problem solving abilities
- Fluency in English , additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Mama Shelter Lisbon, Lisbon, Portugal
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Lisbon
Job Category
Food & Beverage
Description
A MISSÃO? Os nossos clientes e as nossas equipas estão em boas mãos contigo. És responsável pelo serviço do restaurante e do bar, desenvolvendo a lucratividade dos outlets. Em coordenação com a Direçã
Reference
d387d9ef-6c06-46a7-a5b3-b23a386de532
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Food & Beverage
Description
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As an Assistant Venue Manager, you will strategically lead the team to take guest satisfaction
Reference
6f0af4d8-f386-4c08-8e32-f9ac71db168d
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Food & Beverage
Description
The Director of Bars role is a key component of the Food & Beverage division senior leadership and will be instrumental in driving the vison and culture of the division.At Fairmont Hotels & Resorts, e
Reference
e0f823fd-2a7f-4d84-9096-3a68d3ac8cfd
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Jardins, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Food & Beverage
Description
Preparar e montar pratos, cuidando dos padrões de apresentação e segurança alimentar exigidos, bem como auxiliar o superior imediato na manutenção dos controles da área.• Preparar os pratos do cardápi
Reference
3d1ac74d-a249-44c1-896b-605ee8441143
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Food & Beverage
Description
The PositionTo provide prompt and courteous F&B service to the Hotel’s guests.KEY ROLES & RESPONSIBILITIESRead daily events, to acknowledge any VIP’s arrivals.Must know all menu items, their garnishes
Reference
1e56ac06-cd4f-4ba3-bc1f-cbba48ea0e90
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg Altes Hafenamt, Hamburg, Germany
Experience Level
Executive
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Hamburg
Job Category
Food & Beverage
Description
Wie schaut dein Arbeitstag aus … Du machst die Einsatzplanung, führst das Team und unterstützt deine Kollegen bei ihrer EntwicklungDu sorgst für korrekte Abrechnungen und saubere administrative Abläuf
Reference
78fb0d99-0e44-46a7-bdf7-53ac8a63e52f
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg Altes Hafenamt, Hamburg, Germany
Experience Level
Executive
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Hamburg
Job Category
Food & Beverage
Description
How does your working day look like …You’ll take care of resource planning, manage the team, and support your colleagues’ developmentYou’ll make sure the accounts are correct and admin processes run s
Reference
df9b52a3-581c-49c2-8f0b-d809d146477b
Expiry Date
01/01/0001
Salary
Location
ibis Cambridge Central Station, Cambridge, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Cambridge
Job Category
Food & Beverage
Description
We are looking for a Team Member to join our Chill#2 Cafe & Bar team!Chill#2 is an artisan coffee-led concept with a passion for offering the highest-quality drinks, food and unforgettable experience
Reference
b165d97c-df94-4083-9fc2-e744c9631d95
Expiry Date
01/01/0001
Salary
Location
Novotel Hamburg Central Station, Hamburg, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hamburg
Job Category
Food & Beverage
Description
Als Chef de Rang (m/w/d) bist Du Botschafter der Marke Novotel und des Hotels, indem Du zu unserem wichtigsten Grundsatz, der Gastfreundschaft, beiträgst. Was sind Deine Aufgaben:Aktive Mitarbeit in u
Reference
e3b655f1-2208-4cd5-a052-13e1de404cbb
Expiry Date
01/01/0001
Salary
Location
L'Isle de Leos Hotel & Spa MGallery Collection (Open 6/25), L'Isle-sur-la-Sorgue, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Vos futurs enjeux et challenges sont multiples :En tant que Responsable de la Restauration, vous serez chargé.e de superviser l’ensemble des services opérationnels liés à l’activité de la restauration
Reference
62250b88-4535-4782-af54-667b36c27967
Expiry Date
01/01/0001