Waiter / Waitress

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Join our dynamic team as a Waiter / Waitress in the vibrant city of Dubai, United Arab Emirates! We are seeking enthusiastic and customer-focused individuals to deliver exceptional dining experiences to our guests.

• Greet and seat guests in a friendly and professional manner
• Take accurate food and beverage orders, utilizing upselling techniques when appropriate
• Serve meals and drinks efficiently, ensuring proper presentation and timing
• Maintain thorough knowledge of menu items, daily specials, and beverage offerings
• Operate point-of-sale systems to process orders and payments accurately
• Prepare dining areas, including setting tables and ensuring cleanliness
• Collaborate with kitchen staff to ensure timely food preparation and delivery
• Address guest inquiries and concerns promptly and courteously
• Adhere to food safety regulations and hygiene standards
• Assist in opening and closing procedures as assigned
• Maintain a clean and organized work environment throughout shifts

• Prior experience as a waiter/waitress in a luxury hotel or established restaurant environment
• Passion for hospitality and delivering exceptional customer service
• Fluent English communication skills, both verbal and written
• Fun, energetic, and friendly personality
• Strong attention to detail and ability to multitask in a fast-paced setting
• Excellent memory and ability to recall menu items and guest preferences
• Basic math skills for handling cash transactions and splitting checks
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of food and beverage service standards and etiquette
• Ability to stand for extended periods and carry trays or plates
• Team-oriented mindset with strong interpersonal skills
• Professional appearance and good personal hygiene

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus