Barista-Bartender

Join our vibrant team as a Barista - Bartender in the heart of Baghdad, Iraq! We're looking for a passionate and versatile individual to craft exceptional coffee drinks and cocktails while providing outstanding customer service in our bustling establishment.

• Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen, Stewarding and Cashiers.
• Works as per the outlet's duty schedule and shifts.
• Conducts weekly training sessions i.e. pouring practice, coffee mixing, and up-selling.
• Observes and corrects pouring practice of all coffee staff to avoid excess wastage.
• Ensures that orders are only issued against written / printed receipts.
• Ensures own appearance (condition of uniforms) and grooming of all staff is impeccable.
• Works towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours.
• Welcome arriving guest and ensures prompt service.
• extend prompt services to all guests.
• Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
• Maintains cleanliness and best possible maintenance of the counter and all related areas.
• Handles guest complaints directly or refers them to the assistant Manager or the Outlet Manager.
• Attends all meetings or briefings to maintain an open communication within the team.
• Knows the menu and price structure by heart and can recommend when a guest asks for assistance.
• Flexible to work in other areas when required by the immediate Supervisor.
• Aware of basic cashier work and handles payments promptly and efficiently.
• Familiar with the company’s internal policies and safety procedures

• Proven experience as a barista and/or bartender (preferred)
• Excellent knowledge of coffee preparation techniques and cocktail mixing
• Strong customer service skills with a friendly and approachable demeanor
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Excellent time management and multitasking abilities
• Strong verbal communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.