Waiter/Waitress

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As Room Service Waiter you need to ensure the effective delivery of in-room dining services to guests of the hotel. Your key duties and responsibilities will be to ensure that the in-room dining service is delivered in line with the brand service standards, that orders are delivered on time having been thoroughly checked, and that tray clearanceis done quickly. Additionally you will be required to fully participate in departmental training sessions to improve personal skills and service levels, interact with guests in an upbeat and friendly manner in order to maximize satisfaction, and capitalize on the returns to the hotel.

• High School diploma
• Previous experience in a Food & Beverage/Restaurant role
• Passion for teamwork
• Excellent guest service skills

• Ensures that the workplace remains clean and tidy and safety of consumable goods by always respecting HACCP regulations

• Respects the instructions and safety guidelines for the equipment used

• Respect the hotels commitment to the "Environment Charter" (saving energy, recycling, sorting waste etc)

• Ensures that health, hygiene and safety regulations are complied with and applied in the departments in compliance with HACCP standards and procedures

▪ Conduct Market Survey at regular intervals to keep pace with the latest trends in the market.

▪ Make regular Market Survey for new suppliers and new products.

▪ Be aware of any activities/events operating within the hotel in order to promote and maximize sales.

▪ Update the vendor’s list on current basis.

▪ Supply complete information to the General Manager/Financial Controller on current market trend.▪

Maintain a file on Open Purchase Orders for follow-up and reconcile with Receiver’s file on Open Purchase Orders for any discrepancies.

▪ Attend the departmental communication meetings and training sessions and to operate in line with the instructions received.

▪ Advise the Management of market trend changes.

▪ Adhere to the hotel rules at all times.

▪ Perform related duties as assigned. 

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