Waiter/Waitress

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• To ensure efficient set-up and planning according to the Banquet Events Order.
• To comply with all policies and procedures including FOCUS 
• To assign responsibilities to subordinates and to check their performance periodically.
• To liaise with the Kitchen and Beverage department enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
• To ensure that the Banquet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with housekeeping and stewarding department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance work orders to ensure the proper maintenance of the Banquets.
• To maintain a high standard of personal appearance and hygiene at all times.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
• Maintaining proper dining experience, delivering items, fulfilling guest needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Other tasks that are assigned

• 1-2 years banquet and event management experience
• Guest experience centric
• Strong beverage/wine knowledge
• Excellent communication skills in English, both written and verbal
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Knowledge of the products/items selling in the outlet
• Proficient in the use of Micros

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

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