Waiter

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Reporting into Head Waiter, you will be responsible for the day-to-day service of the restaurant in the brand's continuing effort to deliver outstanding guest service. Specifically, you will be responsible for performing your tasks to the highest standards.

Specifically as the Waiter:

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Knowledge of menu and all products.
• Delivering food orders from the kitchen to customers’ tables rapidly and accurately.
• Act as the contact point between Front of the House and Back of the House staff.
• Assisting the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explaining the dishes to the clients with a knowledgeable and professional way.
• Checking in with customers and take additional orders or refill water, as needed.
• Responsible for serving food orders and removing used dishes and utensils.
• Ensuring food is served in accordance with safety standards.
• Informing restaurant staff about customers’ feedback or requests.
• Understanding and communicating the concept of the restaurant through service of the dishes.
• Committing the best possible sustainable practices daily in terms of waste management and purchasing.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Who are we looking for?

• Excellent skills where a positive environment culture is created by strong values
• Creative
• Compassionate
• Intuitive & masterful 
• Nurturing & supportive 
• Open minded 
• Positive attitude
• Good communication skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situation
• Experience as Chef de Rang

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.