Company Description
Welcome to Elysium Noosa Resort an elegant retreat in the heart of one of Australia’s most iconic coastal destinations.
Following an extensive enhancement program, we have reimagined every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. Our transformation establishes a new standard of luxury on the Sunshine Coast.
Our team creates guest moments that feel both effortless and deeply personal. Each interaction is shaped by care, where intuitive gestures, thoughtful detail, and delightful surprises elevate every stay.
Join us as we commence this new chapter.
Job Description
The role is responsible for supporting the Guest Experience team in achieving key business outcomes while delivering exceptional, personalized service to VIP and Loyalty guests throughout every stage of their journey, including reservations, arrivals, and departures. Acting as an ambassador for Accor, the incumbent will positively represent and promote the brand in all guest interactions.
As a primary point of contact for guests prior to check-in, the role requires comprehensive knowledge of all hotel services and facilities, as well as a strong understanding of the local area to enhance the overall guest experience.
The position provides administrative and operational support to the Guest Experience team, including conducting pre-arrival calls, coordinating cabana and restaurant reservations, managing Accor experience bookings, and building and maintaining detailed guest profiles.
Qualifications
- Excellent communication and interpersonal skills
- Ability to multitask whilst ensuring exceptional attention to detail
- Immaculate presentation and grooming standards
- High level of creativity with local knowledge
- Strong attention to detail and a commitment to guest satisfaction
- A proactive, "can-do" attitude with a friendly and outgoing personality
- Flexibility to work a variety of shifts, including weekends, mornings and evenings
Additional Information
Why join us?
- 30% discount on food & beverage at Accor properties worldwide
- Generous accommodation discounts at over 4,500 properties across 110 countries
- Career mobility across Accor’s global brand portfolio
- Ongoing training and professional development
- A commitment to diversity and inclusion, with a focus on promoting diverse talent
