1. Casual
  2. Permanent
  4. Rooms


Fairmont Kea Lani - Maui, Wailea-Makena, United States



Turndown Attendant (Casual)


Luxury & Lifestyle

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

  • Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees 
  • 401(k)
  • One complimentary duty meal for all employees that work more than 6 hours per shift
  • Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
  • Wellness Offerings
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Job Title: Turndown Attendant | Casual

Hourly Rate: $25.00

As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel welcomed and cherished.

What you will be doing:

  • Overall tidying of occupied guestrooms to include, but not limited to: turndown beds, dusting, neatly arranging guest belongings, removing soiled linen, retrieving clean linen from linen closets, vacuuming, amenity replenishment and bathroom cleaning if required
  • Report any mattress protector, blankets, bedspreads and valances in need of change
  • Call In Room Dining for removal of trays/trolleys
  • Regularly update, record and/or report suite status: turned down, do not require service, Privacy Please, etc.
  • Take accurate room status reports at the end of the shift
  • Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment
  • Keep linen closets, supply closet and landing organized and clean
  • Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
  • Focus attention on guest needs, remaining calm and courteous at all times
  • Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide
  • Carry out duties in accordance with company policies/procedures to ensure safety and security of guests and colleagues, including reporting suspicious persons and lost and found items
  • Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
  • Follow hotel and departmental policies, procedures and service standards


Your experience and skills include:

  • Previous experience in luxury hotel environment desirable
  • Warm and caring personality; previous housekeeping experience an asset
  • Ability to work cohesively as part of a team with minimum supervision
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Must have manual dexterity to be able to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed

Your working environment:

  • Must be able to lift and carry 30 lbs.
  • Must be able to push and pull 100 lbs.
  • Constant standing, walking and reaching
  • Frequent lifting/carrying, pushing and pulling
  • Occasional crouching, bending, stooping, and kneeling
  • Requires grasping, writing, repetitive motions, listening, hearing and visual acuity

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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