1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. Accor


, Cape Town, South Africa



Travel Desk Executive - Mantis


Global Shared Platform

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Travel Desk Executive

As a Travel Desk Executive, you'll curate personalized itineraries that seamlessly integrate the Mantis portfolio with client preferences. Your strategic partnerships with suppliers and hotels will expand the reach of our services, while your adept management of systems ensures efficient operations. Through effective communication and adaptability, you'll cater to the discerning needs of upscale clientele, showcasing challenging destinations with finesse.

What is in it for you:

  • Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
  • Ignite your skills with our cutting-edge Academies for rapid professional growth.
  • Cultivate your talents and watch your career flourish, locally and globally.
  • Drive change through impactful Corporate Social Responsibility activities.
  • Immerse yourself in a vibrant work environment with extraordinary colleagues.
  • Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

  • Engagement and Customization: Proactively integrate the Mantis portfolio into custom-designed itineraries that align with client preferences and travel goals.
  • Development and Support: Cultivate partnerships with suppliers, hotels, and tour operators, expanding the reach of our travel desk within our properties to provide comprehensive support and customer service.
  • Marketing and Client Segmentation: Strategically market challenging destinations as enticing travel opportunities, catering to the discerning needs of upscale and luxury clientele.
  • Operational Communication: Efficiently manage multiple systems including GDS, CRM platforms, and CRS tools (such as Accor Reservations, WETU, Travelogic, and Smartbox), while demonstrating in-depth knowledge of products and travel options in Southern and/or East Africa. Communicate effectively with guests and agents using Email, WhatsApp, telephone, MS Teams, and other channels, embracing a dynamic, adaptable, and collaborative approach to work.


  • Education: A relevant degree in the hospitality industry or a similar field is required.
  • Professional Experience: Experience in international inbound travel to Africa is essential.
  • Technical Skills: Proficiency in Microsoft Office, reservation systems such as Accor Reservations and Global Distribution Systems (GDS), as well as familiarity with marketing tools like WETU, Travelogic, and Smartbox.
  • Languages: Fluency in English is mandatory, and proficiency in French, German, Spanish, or Russian is advantageous.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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