Training & Quality Executive

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

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Job Purpose:

The Training & Quality Executive will be instrumental in maintaining and enhancing our service standards. As the hotel’s internal trainer, you will design, deliver, and oversee training programs, ensuring adherence to quality standards and consistent delivery of the brand promise.

Key Responsibilities:

• Develop and deliver comprehensive training programs for all hotel departments.
• Act as the internal trainer, coaching Colleagues to maintain the highest level of service excellence.
• Support onboarding of new Team members and ensure consistent understanding of brand standards.
• Monitor and evaluate teams performance to identify development needs.
• Collaborate with department heads to enhance operational procedures and training content.
• Conduct audits and quality checks to ensure adherence to brand and operational standards.
• Prepare reports on training records and outcomes and quality performance metrics.
• Promote a culture of continuous learning and professional development.

• Proven experience as a trainer or learning & development professional in luxury hospitality.
• Experience delivering training programs, workshops, and coaching within a hotel environment.
• Deep understanding of luxury service standards and operational procedures.
• Excellent communication, presentation, and coaching skills.
• Strong organizational skills and attention to detail.
• Fluent in Polish and English; additional languages are an advantage.

www,raffles.com/warsaw