Training and Facilitation Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

• Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, Talent & Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Other duties and travel as required/assigned

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.  Previous L&D experience is an asset.
• University degree in Hotel/Restaurant Management or related discipline a strong asset
• Proven track record in needs assessment and facilitation of  training programs in driving service excellence results
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
• Ability to analyze data and trends and create strategies for improvement

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS