Tour Coordinator - Reservations - Seasonal March 1, 2025 to October 31, 2025

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 4th Top Hotel in Western Canada by the readers of Conde Nast in 2024, Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

• Deeply committed to sustainability and community
• 50% of leadership team including executive level, are women
• Firm believers in diversity - we have colleagues representing over 60 countries
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, on-going diversity training for all colleagues
• Industry leading Leadership program and learning program through our Academies
• Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5500 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, company matched Pension Plan, and more!
• 50% off at our dining destinations in Vancouver, Victoria, and Whistler through our Pacific Northwest Food & Beverage Discount Program
• One complimentary stay with breakfast through our Be Our Guest Program
• Full rate of pay, $30.31/hour following 90 days of service

*full-time and part-time status colleagues

What you will be doing:

Reporting to the Front Office Manager, this role supports the Director of Tour & Travel and their Sales Coordinator in all aspects of the Tour & Travel functions:

FIT Bookings

• Manage all FIT space inquiries by monitoring block space, allotments, and available inventory, while keeping the stop-sell calendar up to date.
• Input FIT reservations and cancellations in Property Manager.
• Maintain strong customer relationships with Tour Operators who book FITs via email.
• Organize and file all FIT requests and correspondence; collaborate with the Accounting Department for billing and prepayment processing.
• Book FIT meals and coordinate with the Food & Beverage team.
• Complete the daily tour task list, including but not limited to tracking outstanding FIT payments, arrivals report, and detailed business block updates.

Tour Group Operations

• Create group masters, set up billing correctly, and input all rooming lists into Property Manager.
• Manage group block space and respond to Tour Operator allotment requests.
• Prepare Tour Resumes and collaborate with Tour GSA, Bell Desk, Arc, Accounting, Catering, and IRD.
• Generate BEO requests for the Catering team.
• Collect feedback from the Tour GSA and relevant departments, and relay information to the Sales team.
• Review Tour Operator pace reports and adjust holding blocks accordingly.

General

• Participate in FAM events as required.
• Complete daily Reservation Agent tasks as needed.
• Arrange welcome cards/amenities as required and coordinate with IRD.
• Provide professional, exceptional service to guests and clients, always striving to exceed expectations.
• Complete other tasks assigned by the hotel leadership team.

• Previous Front Office experience is essential, ideally as a Tour Guest Service Agent.
• Computer proficiency is required; working knowledge of Microsoft Office and Opera Cloud Property Manager is an asset.
• Excellent communication, interpersonal, and organizational skills are a must.
• Detail-oriented, accurate, and efficient.
• Ability to coordinate effectively with hotel departments to ensure smooth operations.
• Ability to work well under pressure, handle fluctuating work volumes, and prioritize tasks effectively.

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS