Tour & Experience Specialist

About Orient Express

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional portfolio includes experiences such as The Orient Express, featuring iconic carriages reimagined as a modern-day tribute to French luxury; Orient Express Sailing Yachts, including the Orient Express Corinthian—the world’s largest sailing yacht; La Dolce Vita Orient Express, a train celebrating the elegance of Italian art de vivre, developed in partnership with the ARSENALE Group; and a collection of luxury hotels, including Orient Express La Minerva in Rome and the soon-to-open Orient Express Palazzo Donà Giovannelli in Venice.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

About La Dolce Vita Orient Express
La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.

Siamo alla ricerca di un/una Tour & Experience Specialist appassionato/a di turismo ed esperienze autentiche, che contribuisca, insieme al manager, alla creazione e gestione di tour ed attività in linea con la nostra missione e con elevati standard qualitativi.

La risorsa entrerà a far parte del team operativo e collaborerà attivamente allo sviluppo di esperienze curate nei dettagli, garantendo un servizio eccellente e un’attenzione costante alla soddisfazione del cliente.

Responsabilità principali:

· Supportare l’ideazione e lo sviluppo di esperienze e tour in linea con la missione aziendale.

· Collaborare con fornitori e guide locali per l’organizzazione delle esperienze.

· Gestire operativamente il calendario delle esperienze e dei tour.

· Assicurare il corretto svolgimento delle attività, nel rispetto degli standard di qualità e sicurezza.

· Raccogliere feedback dei clienti e segnalare eventuali criticità operative.

· Aggiornare materiali descrittivi, schede tecniche e documentazione operativa.

· Fornire supporto nella gestione operativa dei costi e dei prezzi.

· Esperienza, anche breve, in tour operating, DMC o coordinamento di servizi turistici, eventi o hospitality segmento luxury.

· Buone capacità organizzative e attenzione ai dettagli.

· Attitudine relazionale e forte orientamento al cliente.

· Buona conoscenza della lingua inglese (altre lingue sono un plus).

What We Offer:

• A dynamic and fast-growing environment within an iconic luxury brand.

• The opportunity to contribute directly to building and optimizing operational processes.

• A young, innovative, and collaborative team that values creativity and excellence.

• Professional growth opportunities and access to continuous training and development programs.

• A competitive compensation package, including:

  • Meal vouchers (Ticket Restaurant)

  • Medical insurance

  • ALL Heartist Program: employee benefit card offering discounted rates at all Accor properties and partner venues worldwide

• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent across all our teams.