Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Receive and answer all calls in a professional, friendly, and efficient manner.
Maintain clear and effective communication with all departments to ensure smooth service delivery.
Address guest inquiries politely and courteously, aiming to exceed expectations.
Greet guests by name when answering calls in line with Accor service standards.
Stay updated on Hotel facilities, services, and local information to provide accurate assistance.
Utilize Opera guest profile system to maintain awareness of guest preferences and needs.
Accurately process and record long-distance call vouchers and update relevant logs.
Manage wake-up call requests and deliver them punctually according to established standards.
Operate the switchboard efficiently, ensuring prompt connection of calls.
Take and deliver messages for guests and management as per required standards.
Qualifications
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
- Willingness to work evenings, weekends, and holidays as needed.
Additional Information
- Fully Furnished Accommodation
- Friendly working environment.
- Hearists Recognitions Programs
