- Full-Time
- Permanent
- SOFITEL
- Rooms
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, Cairo, Egypt
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REF6428J
Telephone Operator
Region
India, Middle East & Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Main Duties:
- Operates Telephone Exchange
- Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
- Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
- Screens incoming calls for guest when requested.
- Pages called party through paging system.
- Updates room rack in Telephone Exchange.
- Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
- Handles emergency communications for the hotel.
- Maintains cleanliness and order of work area.
- Performs duties as may be assigned.
- High school Diploma or equivalent.
- Excellent communication skills, both written and verbal required
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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