- Full-Time
- Permanent
- RIXOS
- Rooms
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Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
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REF45100D
Telecommunication Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.
Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
- Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events, special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
- Maintain good housekeeping standards and adhere to all safety and loss control procedures
- Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
- Keep an accurate record of the inventory, rental equipments and stock
- Tabulate daily and monthly traffic analysis report
- At least 1 year of experience in the Hospitality/Service Industry preferred
- Good spoken and written English/Russian
- Able to read and speak Arabic
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Excellent management, planning, decision making, interpersonal, communication and counselling skills.
- Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
- Minimum ‘O’ level education with 5 credits or Diploma
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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