Team Leader

Novotel Perth Langley is part of the Accor Hotels network and is located in close proximity to the Perth CBD with sensational views of the Swan River. The hotel has 256 guest rooms and operates the full suite of Food & Beverage products including all day dining, room service, conferencing and Perth’s Original Irish Pub.

We are currently seeking a dynamic, experienced Food & Beverage Team Leader who will embrace being part of the Novotel family.  This opportunity exists for a well-rounded F&B professional to bring their skills and experience to F&B outlets of the hotel and join the Food & Beverage leadership team in the capacity of F&B Team Leader.  The primary focus of the role will be Fenians Bar, however will also oversee other outlets as required.

Reporting to the Food & Beverage Manager, you will be responsible for:

• The efficient running of the food and beverage service function to both meet and exceed guest needs and expectations.
• Supervise, lead and develop the team of food and beverage attendants in operations, through coaching and mentoring as well as a strong focus on employee engagement.
• Maintain product knowledge and maximize F&B sales.
• Ensure all service areas and equipment are kept clean and organized.
• Attend to operational problems and needs promptly, including customer complaints, enquiries and requests.
• Ensure revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

To be successful in this role you will have:

• Strong leadership skills and previous experience in leading a team within the hospitality industry.
• Excellent communication skills; including both verbal and written.
• Responsible Service of Alcohol (RSA).
• Knowledge of both local & imported beer & wine as well as contemporary & classic cocktail
• Barista & coffee skills.
• Impeccable grooming and personal presentation.
• Flexibility to work across a 7 day rotating roster, including nights and weekends.
• Holding an Approved Manager licence would be advantageous.

The ideal candidate will have strong leadership skills developed in a similar operation and ideally have had exposure to hotel F&Bs previously.  In order to succeed within this role, innovation and passion for guest service and engagement are essential along with a strong work ethic.  Most importantly, we are seeking an individual with plenty of personality and a desire to offer the highest level of customer service.

In return we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide.