Team Leader - Food & Beverage

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

• Organizes the work and number of personnel according to level of activity.
• Shares the responsibility for meeting the department's targets with his/her superior.
• Takes part in inventories and manages stocks under his/her responsibility.
• Analyses results and implements corrective actions as necessary.

• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Assist F&B management with achieving financial targets
• Supervises the team's sales attributes
• Offers suggestions and advice to guests regarding the different services available
• Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
• Increases revenue for the point of sale through additional sales techniques
• Helps the point of sale attain profitable results
• Helps increase guest loyalty through quality of service

Operational

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
•  Helps employees improve their skills and provide support for career development.
•  Manages the team on shift basis.
•  Ensures guest satisfaction, quality and high standards of service for customers.
   

Team Management

• Evolves working methods in line with brand philosophy
• Respects labor laws, particularly when preparing work schedules
• Integrates, trains and manages personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc.)
• Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)

General Duty

• Is attentive to guests' requests and meets them
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
• Respects the instructions and safety guidelines for the equipment/s  used
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

Inter – Personnel Traits

• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Resilience

• Degree /Diploma in Hotel Management 
• Relevant experience in F&B and supervising a team