Team Leader - F&B Service

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Come As You Are

-Work With Purpose

-Grow, Learn & Enjoy

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities

Primary Responsibilities

• Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
• Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
• Ensure to attend to guest complaints, requests or inquiries regarding the services.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
• Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.

Operational Management

• Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
• Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
• Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
• Ensure on a daily basis that all the amenities are properly arranged prior to service.
• Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
• Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
• Ensure that Food & Beverage Attendant –Bar maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.

Knowledge and Experience

• Secondary / High school education / Hotel Management Degree
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:

https://m.facebook.com/story.php?story_fbid=4497886346977238&id=100002677509795

https://www.facebook.com/novotelhydairport/videos/650412208689594/