Tailor/Seamstress

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

This position is responsible for the maintenance of all linen, uniforms and fabrics used in the hotel by guests and staff according to the Hotel’s standards. 

• Operate the hotel tailoring of all uniforms, hotel linen, curtain, carpets, upholstery, cushion and guest laundry an efficient and organised manner. 

• At all times, keeping updated on product knowledge of hotel and related activities. 

• Resolving guest complaints to the guest’s satisfaction within your level of authority. 

• Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation. 

• Abiding by the guidelines set out in the Heartiest Handbook. 

• Carrying out all tasks in line with hotel procedures and standards and product specifications. 

• Stitching (where applicable) of linen for all guest rooms and departments such as Restaurant, Gymnasium etc. 

• Collection of Tone linen uniform housekeeping and other departments. 

• Maintaining records of all stitching uniform, linen etc.  

• Maintaining par levels of all stocks, conducting stock takes and submitting requests for purchase of additional supplies. 

• Minor repairs to linen and uniforms are required. 

• Random check of linen and uniform is of consistent quality and meets hotel standard and Guest expectation 

• Operation of equipment including sewing machine and ironer in accordance with manufacturers’ recommendations and hotel procedures. 

• Prompt reporting of maintenance requirements for tailor room and follow up with Maintenance Department to ensure these are actioned. 

• Ensuring the daily maintenance of all equipment, such as clearing of sewing machine switching off machines when not in use.  

• Issue and recording of connector’s uniform and linen. 

• Ensuring the tailor room and adjacent storerooms remain tidy and organized at all times. 

• Ensure tailor room and uniform inventoried are maintain at all time. 

• Be punctual, efficient and courteous at all times with guest and fellow heartiest alike 

• Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation. 

Knowledge and Experience 

• Diploma or equivalent qualifications 

• Minimum of 2 years of similar experience  

Competencies 

• Written and verbal communication skills in English 

• Service oriented with an eye for details 

• Able to develop rapport with colleagues and management staff 

• Ability to work cohesively with co-workers as part of a team 

• Ability to focus attention on guest needs, remaining calm and courteous at all times 

• Ability to promote positive relations with all hotel guests and patrons 

• Able to exercise good judgment with difficult guests 

• Understanding and ability to work in a multi-cultural environment 

• Embodies competitive spirit and skills based on Accor’s capability framework:  

• Open minded, Guest centric 

• Self-Confident, Good communication, Team player 

• Proactive and Initiative and Business Awareness and Improvement 

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit