JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Food & Beverage

__jobinformationwidget.freetext.LocationText__

Fairmont Doha, Doha, QA

__jobinformationwidget.freetext.ExternalReference__

REF8619G

Supervisor - MICE

Region

Luxury & Lifestyle



Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 


Job Description

Scope and Objectives 

 

You are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions.

 

Food & Beverage Mission Statement

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.   

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.   

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.

 

Our Motto

Gracious with people, ruthless with standards and hungry for more.

 

Grooming

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

 

 Personal Attributes

  • Motivator & role model
  • Positive attitude and well spoken
  • Result driven
  • Displays initiative
  • Commitment to professional values
  • Team creator
  • Customer / people oriented
  • Creative / open-minded

 

Key Deliverables and Responsibilities

  • Ensure correct grooming standards are followed at all times
  • Responsible for the smooth operation of his/her specific Event 
  • Follow the Care Programme at all times
  • Follow up on all financials, LQA, Forbes and TrustYou targets
  • Is aware of the daily, monthly and yearly financial targets
  • Actively contributes towards the achievement of financial targets
  • All issues and negative guest feedback need to be properly reported on Glitch system
  • Following up on opening and closing checklists
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Handle financial procedures according to guidelines set by the finance department
  • Responsible for linking all facets of service, cuisine and entertainment
  • Assume the responsibility of daily operations
  • Handles security incidents, guest complaints with confidence and in a professional manner
  • Conducts daily briefings for all staff prior to commencement of shift
  • Ensure all appropriate equipment is on hand for each service period
  • In charge of training, grooming and selection of casual labour
  • Should be creative, confident and prepared to think outside of the box
  • Following the personal development plan set by the corporate office
  • Ensure the operational inventory is always accounted for and in immaculate condition
  • Ensure all banquet venues are maintained at the highest levels
  • Create opportunities for upselling products 
  • Develop the Banquets team to strive for excellence
  • Creates an efficient rostering system
  • Inspires heartists to create a flow of new and 'improved' ideas
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction
  • Establish and maintain effective communication across all divisions
  • Lead by example through a passionate, hands on approach
  • Assist with collecting information for the monthly P&L review

Qualifications

Management and Leadership, luxury environment, banquet experience, F&B service experience, dealing with large groups of peers, dealing with demanding guests, pressure and tight deadlines, working long hours, detailed follow up, handling multiple projects at the same time, proven track record, inventory management, side duties, casual labour supervision

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Search

Browse Jobs