Stewarding Supervisor

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Scope and Objectives 

Support a skilled and engaged team as Stewarding Supervisor, where your care and inspection of all flatware, tableware and kitchen equipment will ensure a superior standard.

Job Function

• Lead, teach, coach and inspire a team of up to 90 staff, including Stewards and equipment stockers for the day, evening or night team.
• Ensuring all colleagues arrive for their shift on time, well-groomed and ready to work.
• Assign work station to all colleagues during line-up and pass on events and 
• Information.
• Ensuring that all colleagues are following the proper procedures and standards set in place by the department and the hotel.
• Responsible for the opening and closing shift.
• Ensure that all Kitchens are Cleaned, Organized and sanitized
• Ensure all daily tasks list are completed.
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Ensuring that garbage & recycling removal is being done in a timely manner and done according to the rules set in place by the hotel.
• Assist in the correct usage of all chemicals within the department and outlets, including appropriate training.
• Conduct individual development discussion and performance reviews as assigned on a monthly basis.
• Conduct performance discussions and ensure all progressive corrective actions forms are completed correctly and in a timely manner.
• Assist any outlets and culinary team for any kind of resource request.
• Ensuring all equipment is cleaned, maintained and properly stored after an event.
• Attend and participate in departmental meetings.
• Perform walkthrough with Asst/Chief Steward on a regular basis.
• Ensure all storage room are kept clean and organized.
• Filling positions within the department when needed.
• Foster an environment of cooperation within the department and between other departments within the hotel. 
• Encourage participation and input from all. 
• colleagues while promoting professional work habits that will ensure that the 
• department is being guided at all time by Raffles & Fairmont's Mission, Vision and Values.
• Have a proactive eye for detail and cleanliness.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
• Adhere to all environmental policies and programs as required Other reasonable duties as assigned.
• Follow department policies, procedures and service standards.
• Maintain a clean and safe work environment.

Talent & Culture

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.