Stewarding Manager

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Primary Responsibilities

Operation

• Assign in detail, specific duties to all employees under his supervision and instructs them in their work inclusive of external contracted employees
• Prepare work schedule with computerized schedule planners and obtain advance approval of overtime and vacation on a weekly basis
• Submit weekly payroll and overtime report to the Executive Chef for approval
• Ensure personal cleanliness and proper deportment of all employees under his supervision
• Hold trainings and meetings with the Training Managers and Chemical Suppliers
• Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades
• Bring to attention of any non-usable products to the Executive Chef, record them as breakage and insures that par levels of equipment are kept up to date
• Prepare and maintain all outlet par stocks with the Restaurant Managers and prepare coat breakage reports for section
• Prepare expense forecasts for cash payroll, detergent cleaning suppliers, energy costs etc. during Annual Profit & Loss Budget
• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes
• Maintain contracts with vendors and supplier such as Garbage Disposal, Chemical Suppliers, Exterminator, Night Cleaning Contracts if applicable, and arranges special cleaning schedule when applicable
• Ensure that all Food & Beverage garbage are properly sorted and removed from all areas and transferred to the garbage room
• Coordinate maintenance of all back of the house equipment with the Executive Chef and Chief Engineers and schedule weekly kitchen cleaning
• Coordinate with the Food & Beverage Manager and Banquet Manager on all equipment pertaining to festivals, promotions and V.I.P. Banquet set up
• Submit a Monthly Report to the Executive Chef pertaining to the status of the Stewarding Department
• Ensure a healthy and safe working environment

Team Management

• Assist Talent & Culture Department to interview, select and recruit full-time & part-time Stewards
• Ensure that new hire induction and required trainings are completed within three months of employment
• Provide training to team members and casual labour on all aspects of Stewarding operations according to the requirements in the department’s Standards
• Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
• Maintain department communication logbook and update notice board.

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain and improve service quality and productivity, at the same time reduce operating equipment and other costs of the Stewarding department

Knowledge and Experience

• Graduate
• Minimum 2 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Strong leadership, interpersonal and training skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Maintain a clean and neat appearance at all times

BENEFITS:

An opportunity to be with world’s preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.