- Full-Time
- Internship
- FAIRMONT
- Rooms
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Fairmont Le Manoir Richelieu, La Malbaie, Canada
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REF65346N
Stagiaire superviseur.e de l'expérience client, 4 à 6 mois à partir d'Août 2025 (H/F/D)
Region
Luxury & Lifestyle
Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu'un hôtel prestigieux : c'est une grande famille qui célèbre l'excellence et le bien-être de chacun.e. En tant que principal employeur de la région, nous cultivons un environnement de travail où l'entraide et la convivialité règnent.
Les hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader mondial dans l'hôtellerie avec un portefeuille diversifié de marques emblématiques.
- Supervision et direction : Assurer le bon fonctionnement du département en veillant au respect des normes de service.
- Gestion des incidents : Répondre rapidement aux problèmes des hôtes et informer les services concernés.
- Participation aux réunions : Contribuer activement aux réunions quotidiennes et aux briefings avant chaque période de travail.
- Communication des priorités : Informer chaque jour l’équipe d’entretien ménager des tâches prioritaires.
- Suivi et coordination : Veiller à la bonne exécution des tâches et à la satisfaction des clients.
- Formation requise : Un diplôme collégial ou universitaire en cours d'obtention dans un domaine connexe.
- Compétences organisationnelles : Solides compétences en organisation, supervision et communication.
- Clarté de communication : Capacité à transmettre des informations et des idées de manière claire.
- Prise de décision : Aptitude à évaluer rapidement les différentes options et à choisir les meilleures actions.
- Compétences linguistiques : Maîtrise du français et de l’anglais requise pour communiquer efficacement avec la clientèle internationale.
Ce que l'établissement vous offre :
Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)!
Nettoyage à sec offert.
Accès à la salle d’entrainement 24h sur 24 et 7j sur 7
Stationnement gratuit à l’hôtel.
Repas gratuit à la cafétéria.
L’opportunité de développer vos talents et de vous épanouir au sein de votre établissement et à travers le monde
La possibilité de vous engager activement dans divers comités et de contribuer à la communauté à travers des initiatives philanthropiques.
Intégrer une riche culture d’entreprise :
- Des valeurs fortes qui guident nos actions et favorisent un environnement de travail collaboratif et respectueux.
- Une reconnaissance régulière des employés grâce à des événements mensuels et annuels.
- Un engagement fort envers l’équité, la diversité et l’inclusion, avec des comités dédiés.
- Des initiatives sociales et environnementales pour faire une différence positive dans nos communautés.
Informations complémentaires
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Rejoignez-nous dès aujourd'hui pour une carrière enrichissante au Fairmont Le Manoir Richelieu où chaque jour apporte de nouvelles opportunités et où votre bien-être est au cœur de nos priorités.
https://fairmont-carrieres.com/fairmont-manoir-richelieu/
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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