- Full-Time
- Internship
- Rooms
- ACCOR
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Sofitel Brussels Europe, Brussels, Belgium
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REF45510L
Stage - Front Office H/F
Region
Luxury & Lifestyle
Au coeur de Bruxelles, à deux pas de la Grand Place et à côté du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.
Vos différentes missions seront:
- Accueillir le client au téléphone selon les standards Sofitel
- Prendre des réservations et développer ses compétences commerciales
- Utiliser le système informatique Opera
- Mettre à jour les profils des clients afin d’assurer un service encore plus personnalisé
- Maîtriser les procédures d’enregistrement et de facturation
- Connaître et appliquer toutes les procédures à suivre pendant le séjour d’un client
- Comprendre les rapports qui sont utilisés par les shifts du matin, du soir et de la nuit
- Connaître les différents services de l’hôtel dans le but de les promouvoir auprès des clients
- Communique avec clarté et efficacité, tant à l'oral qu'à l'écrit, avec les clients, en s'adaptant à différents interlocuteurs et situations.
- Fait preuve d’un grand sang-froid et d’une capacité de concentration même sous pression, en maintenant un haut niveau de performance dans toutes les circonstances.
- Parle couramment le français et l’anglais.
- La maîtrise du néerlandais et/ou de l’allemand est un atout majeur, très apprécié.
Stage d'une durée de 3 mois minimum.
L'opportunité d'appartenir à la famille Accor
Un repas, par jour de travail effectif.
Le nettoyage de votre uniforme de travail.
Un remboursement des frais de transport selon les dispositions légales.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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