- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF32599U
Spa Treatment Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
The Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.
The Treatment Manager is responsible for providing daily leadership of the treatment operations focusing on the consistent delivery of luxury treatments and service excellence. The Treatment Manager will ensure that all revenue opportunities, in keeping with the positioning of Fairmont Spa, will be capitalized upon and all productivity and expense controls are followed.
Job Duties Include:
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
- Hires, manages, trains, and motivates all service providers through recognition, performance reviews and progressive corrective action of 30 – 40 Therapists
- Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.).
- Ensure spa departments maintain a positive relationship internally and with all departments in the hotel.
- Ensure effective scheduling of colleagues to maximize therapist utilization.
- Direct treatment operations so that the spa operates cost effectively and efficiently.
- Conduct development and performance management discussions as required in a timely manner.
- Ensure the establishment and execution of departmental goals.
- Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
- Ensure effective management of facilities to maximize treatment room occupancy.
- Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness).
- Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
- Review daily productivity and approve/submit payroll including provider commissions, incentives and gratuities.
- Implement monthly retail goals and mange retail incentives for Providers.
- Implement effective training plans for treatment protocols, product knowledge and retail sales.
- Ensure inventory management of professional product which includes: monthly count, ordering, receiving, par levels, and dispensing controls.
- Implement and maintain a purchasing plan for professional supplies/equipment.
- Assist in the development and implementation of the spa menu and treatment protocols, as well as enhancing existing protocols.
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
- Ensure adherence of hotel, spa and facility policies.
- Ensure adherence of standard operating procedures for all providers.
- Create a visual presence within department for all spa staff via regular facility walk-throughs.
- Role model and ensure adherence to all safety procedures and practices for spa colleagues.
- Carry out any other duties and responsibilities as assigned.
Your Skills & Qualifications:
- Minimum of 2 years’ experience in a guest facing leadership position in spa/hospitality industry is required
- Minimum of 5 years’ experience as an Aesthetician and/or Massage Therapist and/or Body Technician
- Recognized certificate in Massage Therapy. 2,200 hours is an asset
- Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
- Book4Time software experience preferred
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Energetic individual who is able to prioritize to complete many diverse tasks concurrently
- Excellent communication skills both written and verbal
- Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
- Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills.
- Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
- Strong Computer literacy (Word, Excel, Power Point).
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50%off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Marsa Alam Beach Resort, El Qusseir, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Egypt
Job Category
Wellness & Recreation
Description
· Promoting healthy, fun activities for the children of the resort guests and members. Scheduling and rotation to ensure activities and events start on time and last the duration. · To ensure that
Reference
55b1adc3-0b29-4064-86f2-841f8d830e2d
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
We invite you to bring your warm, engaging customer service to help foster the health and wellbeing of our guests as a key member of our Resort Activities department. The thoughtful attention you pro
Reference
7dae0971-86ce-4519-be10-537be86959a1
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
Rate of Pay: $18.81/hourJob Duties Include:Providing all aspects of guest service to maximize enjoyment of Lake Louise in a safe and enjoyable way.Pre-season set up of the canoe docks and post-season
Reference
58f359ff-c256-4d79-8868-1ad9c4f3b728
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Internship
Locations
Kohala Coast
Job Category
Wellness & Recreation
Description
As a Recreation Attendant II you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities at the Beach and Pool.What you will be
Reference
cb539b94-9db2-4bbe-939d-259ad5283d9c
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
Our team is looking for a dedicated Pool Operator to ensure the safety, cleanliness, and optimal performance of our spa and aquatic facilities. If you have a keen eye for detail, experience with pool
Reference
50d5329e-0a63-4b00-b345-df4ef06709ec
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
The Animator is responsible for the day to day organization and implementation of the various activities available throughout the Resort Activities Department. This includes group presentations, guide
Reference
8671aa91-0b6b-4817-bf1b-3270a42221d5
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
What you will be doingWe invite you to bring your warm, engaging customer service skills to help foster the health and wellbeing of our guests and colleagues through our Kids Adventure Camp and Health
Reference
1d8da6a1-b4f0-47b6-b7ec-c7f1dce19f0c
Expiry Date
01/01/0001
Salary
Location
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Pittsburgh
Job Category
Wellness & Recreation
Description
Fairmont Pittsburgh’s Health Club and Spa are looking for an enthusiastic and eager member to make his/her mark in the Health Club. As a Health Club and Spa Receptionist you will be responsible for gr
Reference
17dccac7-7c3e-4e06-9d4f-061bb3b2a283
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Wellness & Recreation
Description
We currently have an exciting new opportunity for a Full-Time Spa & Leisure Attendant to join our friendly team! Responsible for maintaining high standards of service standards, cleanliness and mainte
Reference
05dac0ca-2506-471a-9d85-96a0f28a98d1
Expiry Date
01/01/0001
Salary
Location
Molitor Hotel & Spa Paris MGallery Collection, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Wellness & Recreation
Description
Rattaché(e) au spa manager, vous prenez en charge les clients de leur accueil jusqu’à l’encaissement des soins réalisés. Vous participez activement à la fidélisation de la clientèle ainsi qu’au dével
Reference
0c6f60b2-49db-41ef-8d7b-223aa61c8eae
Expiry Date
01/01/0001