Spa Treatment Manager

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty.  Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

The Treatment Manager is responsible for providing daily leadership of the treatment operations focusing on the consistent delivery of luxury treatments and service excellence. The Treatment Manager will ensure that all revenue opportunities, in keeping with the positioning of Fairmont Spa, will be capitalized upon and all productivity and expense controls are followed.

Job Duties Include:

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

• Hires, manages, trains, and motivates all service providers through recognition, performance reviews and progressive corrective action of 30 – 40 Therapists
• Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.).
• Ensure spa departments maintain a positive relationship internally and with all departments in the hotel.
• Ensure effective scheduling of colleagues to maximize therapist utilization.
• Direct treatment operations so that the spa operates cost effectively and efficiently.
• Conduct development and performance management discussions as required in a timely manner.
• Ensure the establishment and execution of departmental goals.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Ensure effective management of facilities to maximize treatment room occupancy.
• Ensure the spa facilities and treatment rooms are in peak condition at all times (maintenance and cleanliness).
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Review daily productivity and approve/submit payroll including provider commissions, incentives and gratuities.
• Implement monthly retail goals and mange retail incentives for Providers.
• Implement effective training plans for treatment protocols, product knowledge and retail sales.
• Ensure inventory management of professional product which includes: monthly count, ordering, receiving, par levels, and dispensing controls.
• Implement and maintain a purchasing plan for professional supplies/equipment.
• Assist in the development and implementation of the spa menu and treatment protocols, as well as enhancing existing protocols.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
• Ensure adherence of hotel, spa and facility policies.
• Ensure adherence of standard operating procedures for all providers.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model and ensure adherence to all safety procedures and practices for spa colleagues.
• Carry out any other duties and responsibilities as assigned.

Your Skills & Qualifications:

•  Minimum of 2 years’ experience in a guest facing leadership position in spa/hospitality industry is required
• Minimum of 5 years’ experience as an Aesthetician and/or Massage Therapist and/or Body Technician
• Recognized certificate in Massage Therapy. 2,200 hours is an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Book4Time software experience preferred

• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Excellent communication skills both written and verbal
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Strong Computer literacy (Word, Excel, Power Point).

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50%off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com