Spa Therapist

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Therapist. The Spa Therapist reports to the Spa Manager and is responsible for delivering exceptional spa experiences to guests through a variety of treatments in a luxurious and relaxing environment. This role plays a key part in enhancing guest satisfaction, promoting spa services, and ensuring the highest standards of professionalism, safety, and hygiene.

Key Responsibilities

Guest Experience & Service

• Greet every guest with genuine warmth and create a calm, welcoming environment that embodies Fairmont’s luxury hospitality standards.
• Conduct thorough pre-treatment consultations to understand guest needs, preferences, health history, and desired outcomes, customizing each experience accordingly.
• Deliver exceptional spa treatments — including a range of massage modalities (Swedish, deep tissue, aromatherapy, hot stone, sports, prenatal, and reflexology), facials, body wraps, scrubs, and specialty therapies — with technical excellence, professionalism, and a personalized touch.
• Educate guests on treatments and recommend complementary spa products and services to enhance and extend their experience.
• Anticipate and respond to guest needs with discretion, care, and a proactive service mindset, ensuring every interaction leaves a lasting positive impression.

Treatment Room & Equipment Management

• Prepare treatment rooms meticulously, ensuring all equipment, linens, products, and ambient elements (lighting, music, temperature) create a seamless and luxurious environment.
• Maintain the highest standards of cleanliness, hygiene, and organization in treatment areas at all times, in full compliance with spa and hotel safety protocols.
• Clean, sanitize, and properly store tools, equipment, and products after every treatment, reporting any maintenance or inventory needs promptly.

Record Keeping & Reporting

• Maintain accurate, confidential guest treatment records, documenting services provided, observations, and recommendations for future visits.
• Communicate guest feedback, concerns, or any operational issues to the Spa Manager in a timely and professional manner.

Sales & Promotion

• Actively promote spa services, packages, membership offerings, and seasonal specials in a natural, guest-focused way.
• Support retail and treatment upselling opportunities where appropriate, helping guests discover products and experiences that align with their wellness goals.

Professional Development & Teamwork

• Participate fully in ongoing training, product knowledge sessions, and professional development to stay current with techniques, trends, and Fairmont brand standards.
• Collaborate seamlessly with spa colleagues and other hotel teams to deliver a cohesive, elevated guest journey from arrival through departure.
• Uphold Fairmont’s core values in every interaction and contribute positively to a supportive, high-performing spa team culture.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Diploma or certification in Massage Therapy, Spa Therapy, or related field from a recognized institution.
• Current licensure or registration where applicable.

Education

• Minimum of 2 years of experience in massage therapy or spa services, preferably in a luxury hotel or resort environment.
• Experience providing a variety of spa treatments to guests of diverse needs.

Competencies, Knowledge & Skills

• Strong customer service and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Excellent communication skills, both verbal and written.
• Knowledge of hygiene, safety, and spa treatment protocols.
• Sales and upselling skills for spa products and services.

Personal Attributes. Culture & Values

• Passionate about wellness and enhancing the guest experience.
• Professional, courteous, and attentive to guest needs.
• Adaptable and thrives in a dynamic, fast-paced environment.
• Detail-oriented with a commitment to high standards.
• Positive, reliable, and self-motivated.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.