SPA Therapist

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·  Execute procedures in accordance with required standards, maintaining cleanliness and appearance guidelines.

·  Perform retail and additional product sales.

·  Provide post-treatment advice based on guest complaints, and inform the reception department about products for delivery to guests.

·  Continuously recommend follow-up treatment programs and additional product sales to guests.

·  Be knowledgeable about all therapeutic procedures, packages, and discount campaigns.

·  Ensure all procedures are provided according to company protocols and standards, as taught during training, while accommodating specific guest requests.

·  Conduct detailed consultations with each guest, identifying their medical history and complaints.

·  Move quietly and carefully in hallways and treatment rooms to maintain guest comfort.

·  Use products in the recommended amounts as advised by the manufacturer, and do not exceed these quantities.

·  Maintain an adequate quantity of towels and products in treatment rooms, ensuring tools are filled and kept clean and tidy in line with company standards.

·  Adhere to proper opening and closing procedures for treatment rooms and report any repair needs directly to the supervisor.

·  Provide high-standard service and care to guests, paying attention to small details in accordance with company protocols.

·  Regularly record guest preferences, participate in updating their profiles, and share this information with other team members.

·  Ensure the confidentiality of all information, including medical details and any other information provided by the guest.

·  Immediately report any guest complaints to the direct supervisor.

·  Provide guests with professional, hygienic, and safe procedures, regularly updating knowledge in this area and participating in all required training sessions as directed by the direct supervisor.

·  Ensure the daily cleanliness, sterilization, and hygiene of equipment, procedure rooms, linens, and guest areas.

·  Always act responsibly towards personal safety, as well as the safety of other employees and guests.

·  Understand and comply with all internal instructions, policies, and procedures.

·  Maintain the required appearance and personal hygiene standards in line with the company’s expectations.

·  Adhere to LQA (Leading Quality Assurance) standards, stay informed, and participate in relevant training.

·  Comply with the company’s health and safety regulations, create a safe working environment, and be familiar with all safety and emergency procedures.

• Certification
• A good therapist must be compassionate and patient while working with clients
• Building strong relationships with clients and creating a comfortable environment