Company Description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job Description
At Faena The Red Sea, wellness is immersive, transformative, and deeply personal. As a Spa Therapist, you will create exceptional experiences that restore balance, inspire relaxation, and elevate the guest journey through intuitive care and world-class treatments.
This role is responsible for delivering luxury spa services including massages, facials, and body therapies while ensuring the highest levels of professionalism, hygiene, and guest satisfaction. The ideal candidate is passionate about wellness, attentive to detail, and dedicated to creating meaningful and memorable moments for every guest.
Key Responsibilities
- Perform professional spa treatments including massages, facials, body scrubs, and wellness therapies in line with Faena luxury standards
- Assess guest needs and preferences to personalize treatments and ensure maximum comfort and satisfaction
- Maintain the highest standards of cleanliness, hygiene, and sanitation within treatment rooms, equipment, and spa areas
- Prepare treatment rooms before each appointment and ensure rooms are reset following treatments
- Ensure proper handling, usage, and storage of spa products, oils, tools, linens, and equipment
- Deliver exceptional guest service with warmth, professionalism, and attention to detail throughout the guest journey
- Promote wellness and relaxation while creating a calm and welcoming environment for all guests
- Educate guests on treatment benefits, aftercare recommendations, and wellness routines
- Support spa retail initiatives by recommending suitable spa and wellness products to guests
- Follow all spa operational procedures, health and safety regulations, and brand standards
- Maintain punctuality and manage treatment schedules efficiently to ensure seamless operations
- Communicate effectively with spa reception and fellow team members regarding guest preferences, schedules, and operational updates
- Handle guest concerns or feedback professionally and escalate when required
- Stay updated on new wellness trends, treatment techniques, and luxury spa practices
- Participate in training sessions, team meetings, and ongoing development programs
- Ensure guest confidentiality and privacy are always maintained
Qualifications
- Diploma or certification in Massage Therapy, Spa Therapy, Beauty Therapy, Wellness Therapy, or a related field.
- Minimum 2–4 years of experience as a Spa Therapist within a luxury hotel, resort, wellness retreat, or high-end spa environment.
- Proven ability to perform a variety of treatments including massages, facials, and body therapies.
- Additional certifications in specialized treatments such as Aromatherapy, Hot Stone Therapy, Deep Tissue Massage, Reflexology, or Lymphatic Drainage are highly desirable.
- Valid First Aid and CPR certification preferred.
- Strong understanding of spa hygiene, sanitation, and health & safety practices in accordance with luxury hospitality standards.
- Excellent communication and interpersonal skills with the ability to build genuine guest connections.
- Warm, professional, and well-groomed presentation with a passion for wellness and guest care.
- Ability to work flexible schedules including weekends, evenings, and public holidays as required by operational needs.
- Fluent English communication skills required; additional languages including Arabic are an advantage.
- Strong teamwork skills with the ability to thrive in a fast-paced luxury hospitality environment.
