Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Join the Fairmont Banff Springs Golf Course team and help create memorable experiences for our guests in the stunning backdrop of Banff's natural beauty. As a member of our Golf Operations team, you will play a vital role in ensuring our guests have a seamless and enjoyable golfing experience.
Open Positions:
- Golf Retail Manager
- Golf Guest Service Manager
- Reservations Supervisor
- Guest Services Supervisor
Successful applicants will be matched to available positions based on previous relevant work experience, area of studies and the Golf Course operational requirements.
Preference will be given to those that are able to commit for the full season, April 8 to October 15, 2026.
Rate of pay is dependent on the positions and will be discussed in the interview.
What you will be doing:
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Each position has specific job duties and qualifications that will be discussed with successful applicants during the interview process.
Golf Retail Manager/ Assistant Golf Retail Manager - oversees the daily operations of the Golf Retail department, ensuring an exceptional guest experience through effective leadership, inventory management, and staff training. They serve as a key liaison between teams, driving efficiency, maintaining retail standards, and resolving issues to support seamless retail and golf operations.
Golf Retail Supervisor - works closely with the Golf Retail Manager to oversee the daily operations of the Golf Retail department, providing hands-on leadership, colleague training, and operational support to ensure an exceptional guest and member experience. The role is responsible for maintaining retail standards, coordinating daily activities, supporting inventory and rental operations, and ensuring efficient service delivery while contributing to the overall success of the Golf Division.
Golf Guest Service Assistant Manager - oversees the daily flow of golf operations, ensuring a memorable guest experience through effective leadership, on-course service, and seamless coordination of carts, range, and play pace. They lead staff training, manage guest interactions, and uphold service and safety standards across all guest service touchpoints.
Guest Services Supervisor - leads daily guest service operations, ensuring exceptional on-course experiences through effective team coordination, service standards, and event support. They oversee guest flow, maintain operational readiness, and resolve issues while fostering a high-performance and guest-focused environment.
Reservations Supervisor-leads the Reservations Team in delivering seamless booking experiences, managing VIP guests, and overseeing group and package reservations with exceptional service. They coordinate communication across departments, handle guest feedback, and ensure reservation processes and systems run smoothly to exceed guest expectations.
Qualifications
Your experience and skills include:
- Valid Class 5 Drivers License
- Able to work flexible hours (early morning, evening and occasional split shifts)
- Ability to work well within both a team setting and an independent setting with limited supervision
- Previous experience in a similar role in the golf busines
- Business Degree or Diploma in a recognized Professional Golf Management program is an asset.
- Interest in becoming or have already entered the CPGA Apprentice or Candidate program
- Proficient in computer skills (reservation and POS systems)
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
- Proactive with a demonstrated eye for detail and the ability to manage multiple functions
- Retail Opportunities - Previous retail and/or merchandising experience is an asset
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
