Spa Receptionist - Russian Speaking

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are looking for a dynamic and customer-focused Spa Receptionist who is fluent in both Russian and English. This role combines front desk duties and responsibility of consulting with guests to help them choose the most suitable spa services and treatments. The ideal candidate will be passionate about wellness and have a strong ability to connect with guests to provide a personalized spa experience.

About the role

• Manage the spa's front desk operations, including answering phones, scheduling appointments, and handling inquiries
• Provide personalized consultations to guests, helping them select the best services and treatments based on their needs, preferences, and health considerations.
• Explain the benefits and details of various spa services, packages, and products to guests in a way that is clear and engaging.
• Maintain a clean and organized reception area and ensuring the space is welcoming.
• Coordinate with spa therapists and other team members to manage the appointment schedule and ensure smooth operations.
• Actively promote and upsell spa services, packages, and products to enhance guest satisfaction and boost revenue.

What is in it for you

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Sustainability programs.

Your experience and skills include:

• Fluent in Russian and English (both spoken and written).
• Previous experience in a receptionist, customer service, or consultation role, preferably in a spa, wellness, or hospitality environment.
• Passionate about wellness, beauty and delivering outstanding customer service.
• Ability to multitask and remain calm under pressure.
• Proficient in using computers and basic office equipment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.