Spa Receptionist

Job Summary/Purpose:

The Spa Coordinator is responsible for all arrivals & departures & calls of all guests who come to Spa as per SOPs. They are responsible for providing customized attention, anticipating the guest / members’ needs. Appropriate and genuine guest communication and engagement is essential to the success of this role. The reception role supports the overall operation within spa department.

• Adhere the standard operating procedures.
• Review daily productivity / operation.
• Monitor scheduling of all services and special programming.
• Support spa team with any daily / monthly reports required by finance.
• Maintain a spa database for ongoing guest communication.
• Monitor scheduling of all services and special programming.
• Work towards retail and treatment revenue goals set by the department.
• Communicate guest preferences to relevant departments and co-workers.
• Maintain inventory and stocking of all reception materials and their accurate records as required by provincial regulations.
• Maintain cleanliness of spa testers and accurate supply of products on the shelves
• Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
• Maintain the confidentiality policy for all spa / member guests and employees.
• Maintain a neat and orderly work area consistent with the high standards of the facility.
• Tour prospective spa Guests.
• Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
• Promote all hotel and spa packages and promotions.
• Establishment of ongoing administrative controls.
• Communications: respond / review voice-mail and e-mail messages.
• Operate point of sale system and collect payments from clients for all services rendered.

• To have extensive knowledge of hospitality sector, especially upper luxury segment
• English