Company Description
Join us at Accor & Pullman Auckland, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.
Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.
A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Pullman Auckland is seeking a talented and passionate Spa Receptionist who is eager to develop their skills and grow within a luxury hotel environment.
As our Spa Receptionist, you will:
- Deliver exceptional and personalised service to every guest visiting Luxe Spa, the fitness centre, pool and wellness facilities, ensuring a memorable experience at every interaction.
- Manage guest enquiries, treatment bookings and reservations with professionalism and attention to detail.
- Recommend and upsell spa treatments, retail products and wellness experiences, tailoring solutions to meet each guest’s individual needs.
- Maintain the presentation and cleanliness of all spa and wellness areas, including treatment rooms, the gym, pool facilities and guest spaces, ensuring they consistently reflect our luxury standards.
- Build rapport with guests and contribute to creating a welcoming, relaxing and rejuvenating environment.
This is a fantastic opportunity for someone who is passionate about wellness, guest service and creating exceptional experiences in a premium hospitality setting.
Qualifications
Whilst talent and attitude are our primary requirements, you will also bring:
- Previous experience in a spa, beauty, or hospitality environment.
- A genuine passion for delivering exceptional guest experiences and creating memorable moments for every guest.
- Exceptional personal presentation
- Excellent communication skills, with the ability to build rapport with a diverse range of guests.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required.
Additional Information
Why join Pullman Auckland?
Our People+ Culture
We are, who we serve
We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Daily staff meals provided while on duty
- Accor's Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
