SPA Receptionist

SPA Receptionist

Join us at Accor, where life pulses with passion!​

We are thrilled to announce the opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart,​
Join us and become a Heartist®.

What is in it for you:

You will be part of a world leading hospitality brand Accor, offering many other perks such as;

• Competitive net salary
• Hotel opening bonus 
• Monthly supermarket bonus card
• Social support bonus card every 3 months 
• Monthly transportation allowance 
• Free meals on duty at employee cafeteria
• Scholarship for successful university students (either employees or their children)
• Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
• Being member of the Accor & Levni family
• Learning & development programs
• Complimentary language classes, English, French, Spanish and more
• Career opportunities in our growing team
• A discount card to be used in Accor Hotels Worldwide
• Employee recognition incentive (Employee of the month)
• Staff appreciation party and other employee recognition events
• A job opportunity that is very easy to reach by Marmaray, Tram or Ferry. 

Job Description

As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.

• Greet and welcome guests with a friendly and professional demeanor.
• Provide information about spa services, treatments, and wellness programs.
• Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
• Manage spa appointments and reservations using our booking system.

• Coordinate with spa therapists and other team members to ensure efficient scheduling.
• Handle changes or cancellations to bookings while accommodating guest needs.
• Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
• Process payments and manage cash handling accurately.
• Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
• Address guest requests, concerns, and feedback promptly and professionally.
• Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
• Ensure that all guest interactions are handled with the utmost respect and confidentiality.
• Stay informed about the spa’s services, treatments, and retail products.
• Promote spa products and upsell treatments or packages as appropriate.
• Provide recommendations based on guest preferences and needs.
• Work closely with spa therapists and management to ensure smooth daily operations.
• Assist with any special events or promotions organized by the spa.
• Contribute to a positive and collaborative team environment.
• Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
• Ensure the privacy and confidentiality of guest information at all times.

Requirements

• High school diploma or equivalent required; additional education in hospitality or related field is a plus.
• Previous experience as a receptionist or in a customer service role, preferably in a spa or wellness environment.
• Strong communication and interpersonal skills, with a professional and approachable demeanor.
• Proficiency in using booking systems and Microsoft Office Suite.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• A genuine interest in wellness, luxury, and exceptional guest service.
• Flexibility to work various shifts, including weekends and holidays.
• Note: Customization may be included for any specific local or legislative requirements, such as work permits

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