- Full-Time
- Permanent
- Wellness & Recreation
- ACCOR
__jobinformationwidget.freetext.LocationText__
Accor Management LLC, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF21702V
Spa Receptionist
Region
MEA SPAC
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
The Spa Receptionist welcomes all spa guests who enter the spa and fitness area as well as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guest needs, and escorting them to the appropriate areas throughout the spa. Appropriate and warm guest communication and engagement is essential to the success of this role. The receptionist supports the overall communication for a smooth guest experience.
Job Responsibilities
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Be a host to the guests of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
- Encourage rebooking for spa guests and correct any errors with care and urgency.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility.
- Provide information and literature about the spa in person and over the telephone.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organised.
- Maintain confidentiality for all spa guests / members and employees.
- Report any security concerns to the hotel management relating to guest safety.
- Support spa team with any daily / monthly reports required by finance.
Administrative and Financial Responsibilities
- Operate point of sale system and collect payments from clients for all services rendered.
- Maintain a spa database for ongoing guest communication.
- Work towards retail and treatment revenue goals set by the department.
- Maintain inventory and stocking of all reception materials and their accurate records.
- Maintain cleanliness of spa testers and accurate supply of products on the shelves.
- Confirm all spa bookings, VIP arrivals and accommodate guest preference.
- Review appropriate room bookings and blocking to ensure smooth operations in treatment rooms.
- Practice yield management and promote all ongoing offers for the guest.
- Report any discrepancies in retail inventory.
- Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in the spa, fitness, recreation facility and the hotel.
- Ensure the facility is in peak condition and clean at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and ensuring delivery to the needful delivery points.
- Ensure lighting and music levels are correctly set and maintained.
- Clean and disinfect all reception area and if asked, support the cleanliness and hygiene of the member locker room.
- Restock water and maintain a selection of magazines at all time.
Education and Experience
- Minimum two years’ experience as a spa receptionist.
- Confident in guest handling and ability to deliver outstanding customer service.
- Multitasking and coordinating with different teams is a requirement.
- Computer skills related to spa appointment software and cashier process.
- Telephone etiquette.
- Quick thinker, courteous and welcoming.
- Professional and well-groomed.
- Flexible.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Wellness & Recreation
Description
Ready to showcase your creativity and passion for hairstyling? From crafting stunning updos for special events to keeping up with the latest trends in cuts and colors, this role offers an exciting opp
Reference
5eb41b31-8be1-43f6-9424-110fec7db989
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Wellness & Recreation
Description
Spa TreatmentsPerform a variety of treatments, including massages, facials, body scrubs, wraps, and other spa services tailored to guest needs.Maintain a deep understanding of various therapies and r
Reference
a7ab7659-b1be-45b4-91fe-f49e6ce4075e
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Pullman Maldives Maamutaa, Maldives
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Wellness & Recreation
Description
Lifestyle Host will responsible for accurately assessing guest for their wellness journey. Ultimately an exceptional Lifestyle Host will possess excellent communication skills, attention to detail, an
Reference
c781fe38-98c8-4e38-8d0e-46a4a6ebf35f
Expiry Date
01/01/0001
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Wellness & Recreation
Description
Maintain thorough knowledge of products for each treatment/therapyMaintain cleanliness and report deficiencies of any spa equipmentEnsure that equipment & facilities are in peak sanitary condition at
Reference
cc897e22-b8e0-48e4-af06-ceef0cc4643a
Expiry Date
01/01/0001
Salary
Location
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Quezon City
Job Category
Wellness & Recreation
Description
Responsible for the daily operation of the Hotel’s Swimming Pool / Recreation AreaOversee the cleanliness and tidiness of the work areaFollow property specific procedures for handling emergency situa
Reference
a383be69-4565-432d-90a3-7d5d08b2915e
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Wellness & Recreation
Description
What you will be doing:Perform hair care services including; mens grooming & styling, cutting, styling, blow-drying, hair colouring, conditioning treatments, formal evening designs & weddingsEnsure th
Reference
c65d6b9d-d81a-4e5e-b923-2897bf872c35
Expiry Date
01/01/0001
Salary
Location
Mövenpick Cairo Media City, 6th of October City, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Wellness & Recreation
Description
Assist in the development, planning, and implementation of recreational programs and activities for diverse age groups and interests.Coordinate program registration, scheduling, and staffing.Monitor p
Reference
1cd45353-ee4f-46c2-be46-1eb3504e3663
Expiry Date
01/01/0001
Salary
Location
Mövenpick Cairo Media City, 6th of October City, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Wellness & Recreation
Description
Greet guests warmly and professionally upon arrival, answering any initial inquiries.Schedule and confirm appointments, ensuring accuracy and availability.Provide information about spa services, packa
Reference
d3744e2a-4e29-4abb-b32b-e6a1e4b874a0
Expiry Date
01/01/0001
Salary
Location
Mövenpick Cairo Media City, 6th of October City, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Wellness & Recreation
Description
Oversee the daily operations of the spa, fitness center, pool, and other recreational facilities.Ensure the cleanliness, maintenance, and safety of all facilities.Manage inventory and supplies for all
Reference
30784992-ea0c-49d4-8459-03d253dda50d
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Wellness & Recreation
Description
At all times you must be representative of the qualities of someone delivering luxury service standards. To provide warm, welcoming service without compromise to all guests.Primary focus on sense of g
Reference
bd0a716c-b0c2-4075-ad13-5ef6e032ae2d
Expiry Date
01/01/0001