Spa Reception Team Leader

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Supervise and support the spa reception team during daily operations
• Ensure smooth scheduling of appointments and maximize treatment room utilization
• Deliver exceptional guest service and handle inquiries or complaints professionally
• Conduct team briefings and provide ongoing training and coaching
• Monitor daily revenue, cash handling, and booking accuracy
• Promote spa treatments, packages, and retail products to achieve sales targets
• Maintain cleanliness and organization of the reception and retail areas
• Prepare daily reports and assist with inventory control

• Minimum 2–3 years of experience in spa reception or front office supervision
• Strong knowledge of spa operations and booking systems
• Excellent communication and leadership skills
• Strong organizational and multitasking abilities
• Customer-focused with a professional appearance
• Ability to work flexible hours, including weekends and holidays